Q. What is your return policy?

A. Orders ship 14 business days from the date of your order. Please allow 2-5 business days for UPS ground transit time. Rush Service is available for an additional $15. Rush orders ship in 7 business days.

Q. How is Museware Pottery made?
A. Our pottery is hand painted on unfinished, white earthenware. Many of our images are reproduced using hand carved stamps, some with stamps found in the retail marketplace. Each piece is then fired to a glossy, food safe finish. Due to the handmade nature of our product, no two pieces are exactly alike. Crooked letters, differences in pottery dimension, paint color & darkness, image placement and composition are present in every piece of Museware Pottery.

Q. Do you include a gift cards with your pottery?
A. At your request , we will include a brief hand written note on one of our beautiful, high gloss post cards. An artist card containing a brief company history and care instructions is included with each piece of Museware Pottery.

Q. Do you gift wrap?
A. While gift wrap is not available, our pottery comes wrapped in Geami - a reusable, recyclable and compostable Kraft paper product. This new product allows us to use less materials and smaller boxes which are more suitable for your gift wrap. Please reuse this fabulous material to wrap out of season dinnerware, holiday decor & ornaments. To learn more about Geami, visit their web site at www.geami.com.

Q. How should I care for my pottery?
A. Our pottery is made with lead free, non toxic materials and is food safe. Extend the life of your art pottery by avoiding microwave and conventional ovens. Due to the sentimental value of our personalized pottery, hand washing is recommended.

Q. I lost the instructions for my pottery pen. Can you help?
A. Sure. Prior to use, shake your pottery pen well. Press the white tip repeatedly against a piece of paper to start paint flow. Our pottery pens write like a marker. Damp wipe mistakes. Be sure to cap your pen tightly between use and store flat. Allow signatures to dry overnight then bake in a 300* home oven for 30 minutes. Writing is now permanent and food safe.

Should your pen dry out, it is possible to save it. Holding it upright, remove the tip and soak for several hours in hot, even boiling water. Replace the tip and prime. While this does not always work, it is worth a try.